Steel Garage Doors in Canada

How to Troubleshoot a Garage Door Keypad If It Stops Working

October 14, 2023

Having a garage door keypad is an excellent way to boost home security and allows for easy access if you’re without a garage door remote. You probably won’t pay much attention to this device until it stops working, and you need to fix it. Learn how to troubleshoot a garage door keypad so you can quickly return to your normal routine. 

Clean the Keypad

If your keypad is not working, it’s possible that you just need to give it a thorough cleaning. Dirt and grime can accumulate between the keys and cause them to stick so you can’t punch in your code. Take a rag and gently wipe around the keys with a cleaning solution.

You can also open up the remote and keypad to clean the inside of each device. A buildup of dust and dirt can cause your devices to stop working properly, but removing the grime often does the trick. 

Inspect the Wiring

Do certain numbers on your keypad light up when you press them, while others don’t work? Frayed wiring and loose connections tend to be the culprit. Damaged wiring can impact the overall function of the keypad, and in some cases, you may have to replace the device. 

You should open up the keypad and check the condition of the wires. If any become loose or frayed, carefully reattach them to the proper keys. You don’t have to worry about any electrical hazards since the wires contain low voltage that won’t produce shocks. 

Replace the Battery

When homeowners wonder how to troubleshoot a garage door keypad, many experts will say to change the battery. It’s easy to overlook, but replacing the battery tends to be the most simple solution to a faulty keypad.

Head to the local hardware store and pick up the right size battery for your system. Most models use either a 9-volt or 12-volt battery. If replacing the battery doesn’t make a difference, you’ll have to keep troubleshooting until the door opens and closes as it should. 

Reset Your PIN Code

Finally, if all else fails, you can try resetting your keypad’s PIN code. Your garage door system could automatically lock if you keep putting in codes that it doesn’t recognize. A safe option is to adjust the settings and establish a new, unique code number. 

Look to either your owner’s manual or the manufacturer’s website for instructions on resetting your PIN. Enter a new code that you will plan to use from now on. Doing this often resolves common issues with your garage door keypad. 

The Bottom Line

Once you know how to troubleshoot a garage door keypad, either by adjusting the settings, cleaning it or replacing the battery, you can restore its function. Reach out to a garage door expert if none of these steps make a difference. It’s possible you need to replace the keypad with a newer model. 

The garage door specialists at Active Door in Hamilton can help you navigate this issue. Call us at (905) 847-0454 to request service.