garage door faq's

some helpful information on garage doorS!

Do you install garage doors year round?
Yes, we install and service garage doors year round.

Can my garage door be painted?
Steel garage doors can be painted in the color of your choosing, with 100-percent acrylic latex paint. Some doors can also be powder coated, and we offer 1800 powder coat colors to best complement the look of your home or your facility.

What is R-value, and how does it benefit me?
R-value is a standardized measurement of thermal efficiency. The higher the R-value, the greater the garage door's insulating properties. Active Door offers a wide variety of insulated garage doors for residential and commercial applications, with a broad range of R-values designed to meet any need.

When should I replace a garage door with a new one?
If your garage door does not operate, the door is a potential hazard. Do not try to fix on your own, instead contact a professionally trained garage door dealer. Another reason to replace a garage door is to enhance your home's curb appeal. According to the 2010 Remodeling Cost vs. Value Report, garage door replacement is the #2 remodeling project in regards to return on investment. Lastly, your current garage door may be fading, sagging and just in need of a replacement. If you have a wood garage door that needs re-painting, replacing it with a new pre-painted steel garage door may be a better value.

What is a carriage house door?
A Carriage House door is a type of garage door that replicates the look of doors found on carriage houses in the early 19th and 20th Century. Active Door distributes a variety of striking carriage house designs made from three different materials, steel, wood and composite. These garage doors look like they swing open, but they actually move up and over your car.

Are special size doors available?
Yes. We offer residential doors in widths between 4' and 20' in one inch increments and in heights between 6' and 12' in 3" increments.

My garage has very little space (headroom) above the door. What is the minimum headroom required to operate a sectional door?
Standard headroom applications require a minimum of 12" space between the top of the garage door opening and the unobstructed ceiling. However, we specialize in custom-built applications. A variety of special track options are available and make it possible for many unusual garages to be fitted with doors. By using low-headroom track, it is possible to install a garage door in an area that has as little as 4" of headroom.
Other special track applications include:
1) Vertical lift track, for use in situations where the ceiling is extremely high and the garage door has room to lift straight up.
2) Follow-the-roof line track, which is used when the ceiling of the garage is pitched at the angle of the roof, making it desirable for the door to follow the same angle, thus providing additional overhead room.
3) Hi-lift track, which is used when the ceiling is unusually high, but the door must still retract to a horizontal position.

What is the lead time required to have a new garage installed?
2-3 week is typical in most cases. However, some custom and wood doors can take as long as 4-6 week.

Why would I choose a steel garage door?
Steel garage doors offer strength, security, energy efficiency and the best value. Due to advanced manufacturing, steel garage doors are less costly than other types of garage doors and are offered in a variety of designs and colors to enhance your home's curb appeal. Our steel garage doors are pre-painted in a variety of colors, providing homeowners peace of mind protection with multi-year to lifetime paint finish warranties.

Why would I choose a wood garage door?
Since garage doors were first built, garage doors have been made out of wood because they offer the most personalized and decorative options. Wood doors provide security and insulation, but tend to be higher priced due to its individual customization in manufacturing. Wood doors can be painted or stained to match the exact look you desire. The challenge with wood doors is their tendency to expand and contract with changes in temperature. Wood garage doors are an excellent choice when you want the natural, warmth and beauty of wood to match your entry door and home.

Why should I use a professional garage door dealer/installer?
A garage door is the largest moving object in your home, and because of the large number of parts, installation of a garage door is highly technical. Connecting the springs can be particularly dangerous, and proper installation is critical to the performance of your door.

Professional garage door dealer/installers can typically install a door in a few hours and are careful to make sure safety requirements are met. In addition, incorrect installation can void certain warranties, so we recommend a trained garage door installer to handle the job for you. One of the other services a professional garage door dealer can provide is the disposal of you old garage door if you are replacing a door.

When I replace my existing door, can I keep my old track?
We recommend replacing your track when you replace your door because each brand of garage door has been specifically designed to work with a specific type of track. In addition, replacing your track is an inexpensive way to insure that your entire garage door system is as safe as possible. By replacing your track you also ensure that your door warranty will apply, in the event that you have a problem.

How do I dispose of my old garage door if I replace it with a new one?
We will properly dispose of your old garage door when we install a new garage door for a small additional fee. Discuss this with the salesperson when you get your estimate for your new door.

Do I need the floor in place to install a new garage door?
No, you don't need a floor to install a garage door. If installing on an unfinished surface it must be level, compacted and safe.

Polyurethane or Polystyrene - should you care?
Yes, a polystyrene insulated door can be thicker but has a lower R-Value than polyurethane. If you are looking for energy efficiency and a high R-Value, do not be fooled by the thickness of the door!

A polyurethane insulated door might look thinner but actually offers a much higher insulation R-value. Polyurethane insulation is blown between the two steel panels and expands to fill 100% of the door's interior space as it chemically bonds to the skins of the door. Polyurethane doors offer R-values of 9.0 to 17. This is better than polystyrene which comes in rigid sheets and is sandwiched between the front and back panels or adhered to the front panel on doors without a back skin, providing R-values of 4 to 9.